Shipping Services

Parcel Drop Off & Pickup

Drop Off
Drop off your parcels which are ready to ship.  Parcels  are considered ready to ship if packaged & sealed and have a pre-paid shipping label from a supported courier.  (See “Supported Couriers” section below.)

Premium Service rates will apply to packages not ready to ship.
(See rates near bottom of page.)

Pick Up Missed Shipments
If you were not available to receive a shipment when a courier driver attempted a delivery, they may leave a note to pickup at CompuSave.

Re-route Shipments
If your package is already on its way to your location, but you won’t be available to receive it, some couriers & online stores will allow you to re-route your incoming packages to CompuSave.  Check with the courier or online store directly.

Ship to UPS Access Point or PUDO Point
When ordering online, some businesses allow you the option to ship to a UPS Access Point or a PUDO Point – such as CompuSave.

Premium Shipping Services

Ready to Ship. $0

Your package is considered “Ready to Ship” if all of the following apply:

1. Your items are securely packaged and the package is properly sealed.
2. A pre-paid shipping label, from a supported courier is applied, without wrinkles or folds on the entire barcode.
3. For US shipments, you provide 3x signed & dated Commercial Invoices.

Silver Level. $1 Convenience Fee – per package

This service level includes up to:

1. Printing of a single, supplied, pre-paid shipping label.
2. Label pouch for shipping label.
3. Printing of 3 copies of supplied, signed & dated Commercial Invoice.
4. Label pouch for Commercial Invoices.

Gold Level. $2 Convenience Fee – per package

This service level includes up to:

1. All or any of the services from Silver Level.
2. Void fill to keep the contents of your package secure.
3. Packing tape to seal your package.

Platinum Level. $3 Convenience Fee – per package

This service level includes up to:

1. All or any of the services from Silver & Gold Levels.
2. Assistance with matching Commercial Invoices to proper package.
3. Resolve issues with multiple shipping labels on a single package.

Pack & Ship Service. (Canadian addresses only)

• Provide your products to be shipped, along with a suitable shipping container, or purchase from our in-stock selection.
• We’ll securely package your shipment for you.
• Provide the shipping address & shipment value if you require insurance.
• We will quote service options from various couriers, with estimated delivery periods.

$7 to $10 Convenience Fee

(above & beyond shipping rate & required packaging materials)

Amazon Returns (QR Codes)

CompuSave Office Pro is not able to accept an Amazon return shipment based on a provided QR Code.  See details below to obtain a standard shipping label from Amazon.

To reverse the QR code →

1. In Amazon, go to your orders and find the item you are returning – click on it
2. Click on: View return / refund status (If you can’t find this button, see FAQs below)
3. Click on: Cancel return
4. Click on: Cancel return (for a 2nd time)
5. Click on: Back

Now begin the return process again →

1. Choose the reason you are returning your item and click Continue.
2. How do you want your refund? Make your selection and click Continue.
3. How to ship the package back to Amazon?
   • Scroll down through the return options until you find UPS Access Point (not UPS Store)
   • Choose: Confirm your return.
4. Print your label.
   • Choose: Print a copy of your label, – OR
   • If you don’t have a printer, CompuSave Office Pro can print your label for you → Choose email to a friend – and email the label to office@compusave.ca. We charge $1 to print your label.

If this doesn’t work, you can call Amazon – 1-888-280-4331.  Tell them you don’t live anywhere near a UPS store and need a label.  That should work.

FAQs

I can’t find “View Return/Refund Status” option.

If you have asked to get a replacement for your item, then you cannot cancel your return and start over.  In this case, just call Amazon at the phone number listed above.  Make sure you explain that you don’t live near a UPS Store, so you must have a label.

Any other problem.

Just call Amazon.  Make sure you explain that you don’t live near a UPS Store, so you must have a label.